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Last year we had 244 audits or inspections across our sites in the group from customers and accreditation bodies. There is no uniform grading system for these, so we categorise them into:

  • Meets expectations- the site met the requirements of the standard;
  • Satisfactory- the site met the requirements of the standard, but some improvement needed; 
  • Needs attention- the site needed to improve its performance against the standard.